State Farm® Insurance Agent Chrystal Fray

"I spoke with Crystal after having a "not-so-good" encounter with an agent from a different company. I told her I was not happy about the customer service of the other representative and although this is just an auto quote, I value hard work and work ethic. As time continues to pass, I find people and things so easily "accessible" and "available" and "convenient". Although this is nice at times, I have seen the negative impact and inability to have a kind/decent/friendly/caring/hospitable/helpful (etc.) exchange between two people. Crystal spent over an hour on the phone with me making sure all of my needs were met while still taking interest in getting to know me on a personal level. I wish we had more representatives like this! I appreciate her time and willingness to not only give me a good quote, but to also get to know me as a customer instead of a number!"

"Very great customer service and pricing."

"Received great customer service from Christi Franklin when I purchased a life insurance policy for my granddaughter. Christi was very helpful, knowledgeable and professional throughout the entire process."

"Christi Franklin was very helpful getting all my policies quoted and put in place. Not only was she easy to talk to, she was prompt in responding, and answered all of questions throughly. Thank you so much for making this an easy process!"

"Since Crystal Fray has taken me on as a customer, I can't say enough great things about her and 1 of her sidekicks, Lindsey. They have been on point every single time I've needed help with something. I would definitely advise anyone looking for local quality insurance, to give them a call."

"The service is so good I've been with them for a long time and I never even look at competitor's rates. So glad I found y'all!"

"Christi Franklin has been such a great resource for any and all of my questions. I’m so grateful to have such an attentive agent standing beside me."

"I have had nothing but a great experience with Chrystal’s office. I have my life insurance and auto insurance with her office! Christi has been very helpful and most recently helped me set up a policy to make sure my laptop was properly covered! They are the best! I highly recommend her office for your insurance needs!"

"I have really enjoyed my experience with Chrystal Fray’s office for the past 8 years. Everyone has always been polite courteous helpful and friendly to myself and my family. I appreciate Shantaga for her kindness and support the past few months and hope she continues to grow within the agency for many more years to come! She has really been an asset to me!🙏🏾"

"Everyone I have spoke with at this office has been incredibly friendly and helpful! Shantaga assisted me today. She was helpful, kind and very personable! 10/10 would recommend them for any insurance needs or inquiries."

"After purchasing a new car recently, there was an issue with my insurance renewal statement. Shantaga was extremely helpful and personable while resolving the issue quickly. We have been insured (house & car) with Chrystal's office for 25+ years. We have always been very satisfied with their service!"

"Ruben was great. He explained everything as we went through the plans. He saved me 150$ on my auto and combined my renters which saved another 300$ per year. Ruben has a great personality and is very enjoyable to work with. He made it so I could do everything and did not have to leave work. He has won my Business and will refer future customers. THANKS RUBAN!!!!!! AMY MOWREY"

"I had a problem getting my renters insurance to my residence. Shantaga went above and beyond to get the information to them. I really appreciate how she got back to me and had info corrected. Thank you so much."

"Lindsey Goodwin is amazing!!! No matter what I need or when I need it she’s there for us. She’s so patient with all my questions and worries. I really appreciate everything she’s done for us. When I was searching for insurance State Farm wasn’t necessarily the cheapest, but the customer service was 100% the best. That meant more to me than saving a few bucks. I’m grateful to Lindsey and the Team at Chrystal Fray State Farm. Thank you for everything!"

"Lindsey Goodwin is Amazing! She is the most helpful person I have ever met! She always takes care of all our insurance needs! She is very friendly and great at her job!"

"Exceeded expectation, it's 4star because nobody's perfect..gives her encouragement to continue doing good"

"State Farm has been very helpful with all of our insurance needs. Our agent, Christi Franklin, has always answered our questions or concerns in a very timely and professional manner. If you are in need of insurance, just want to make a change or get a quote you should contact State Farm and you will be glad you did."

"Excellent service. The office always is ready to help. They are very friendly and never fail to solve any issue that may arise!"

"Has been my insurance agent for quite a while...I own a small business and am always needing certificates of insurance - my account rep Lindsey is always so quick to respond and it makes my life 100x easier. Thank you so much!"

"Three weeks ago I was there at the insurance office. I find them so experienced and good."

"Great customer service and options that fit the needs of my family."

"Chrystal Fray and her team at State Farm consistently deliver exceptional service, ensuring every interaction is both professional and personalized. Their dedication and attention to detail make navigating insurance needs seamless and stress-free.They are extremely responsive and I’m glad she is my agent!"

"Always helpful service with consistent prompt response. Chrystal and her team strive to be the best. We highly recommend Chrystal Fray State Farm Insurance Agency!"

"I have always had good service from Chrystal’s office. Christi helped me set up my Life Insurance policy. They are very helpful and knowledgeable. I would highly recommend her office."

"One phone call took care of our all our insurance needs for our home and auto after moving to North Carolina. Chrystal and Blake were professional, friendly and helpful."