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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrius Jackson

April 1, 2026

5  out of  5
rating by Darrius Jackson
"Chrystal is very professional and helpful. She makes you feel like you've known her your whole life from day one. I'm happy to have her as my agent. She's helped numerous times and doesn't make you feel like you are annoying her."
We responded:
"Thank you for the fantastic review, Darrius! We are always here to help with your insurance needs here in Wilmington . "
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Cj Hammonds

March 31, 2026

5  out of  5
rating by Cj Hammonds
"Lindsey did an awesome job! Got me down from paying $300 a month to $240!"
We responded:
"CJ- That's definitely a cause for celebration! We appreciate the opportunity to serve you. Be sure to tell your family and friends!!"
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Clementine Murphy

March 28, 2026

4  out of  5
rating by Clementine Murphy
"The person that helped me to make changes to my auto insurance was very knowledgeable and very helpful. She helped me to change some things that I wasn’t even aware of and that’s what I call good Customer Service and a customer representative that cares for the Customer. Well done."
We responded:
"We sincerely appreciate your review, Clementine. We are glad to hear that your experience with State Farm Agent Chrystal Fray’s Team met your expectations. If there are any aspects of our service you believe we could enhance, we would be grateful for your feedback. "
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Joseph I

March 27, 2026

5  out of  5
rating by Joseph I
"Christi is one of one! Her and the Office always go above and beyond to work with me in any instance I have they have been a true pleasure to work with and helps me sleep easier at night, knowing that I am insured by Christi and State Farm"
We responded:
"We appreciate your review, Joseph. We are so happy that you had such a wonderful experience with State Farm Agent Chrystal Fray’s Team here in Wilmington!  And you're right. Christi is one of a kind. I don't know what we would do without her."
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orlando chisholm

March 27, 2026

5  out of  5
rating by orlando chisholm
"She’s had my back since 2010"
We responded:
"Thank you Orlando!"
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Izaiah Hale

February 26, 2026

5  out of  5
rating by Izaiah Hale
"Josue was super knowledgeable and a pleasure to work with. Great office!"
We responded:
"Wow, thank you for the 5-star review, Izaiah! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Shantna Young (Shay)

February 25, 2026

5  out of  5
rating by Shantna Young (Shay)
"Gave me excellent and easy seamless service even reminders and checking on mr making sure I got in thr app and all. Thanks for all of that."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Chrystal Fray’s Team! We deeply appreciate your kind words here in Wilmington. "
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Paul Duncan

February 20, 2026

1  out of  5
rating by Paul Duncan
"Was given a quote and cannot get anybody to get back with me with info to start my policy. Lindsey is the one that started but now wants nothing to do with me. I even messaged asked for another person and no response"
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Corey Ahlers

February 12, 2026

5  out of  5
rating by Corey Ahlers
"Great customer service!"
We responded:
"Corey, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Chrystal Fray’s Team here in our Wilmington office.  "
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Susan Wainwright

February 4, 2026

5  out of  5
rating by Susan Wainwright
"Been with this company and this branch for years. They are always helpful, courteous and prompt..I would highly recommend 👌!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Chrystal Fray’s Team here in Wilmington. "
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Tim Miller

January 29, 2026

5  out of  5
rating by Tim Miller
"Always helpful and friendly.....I've been with Chrystal for a few years now and have had nothing but good experiences with her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Andrienne Bannerman

January 23, 2026

5  out of  5
rating by Andrienne Bannerman
"Lindsay was a great help! She was patient and very detailed with explaining everything I was looking for. I would definitely recommend her and State Farm to anyone who is looking for coverage."
We responded:
"We are grateful for your 5-star review, Andrienne! Thanks for taking a moment to share your positive rating of State Farm Agent Chrystal Fray’s Team here in Wilmington. "
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Andy Lee

January 17, 2026

5  out of  5
rating by Andy Lee
"I want to buy boat insurance and I was having difficulty and found them to offer a good coverage at reasonable price and the service is very professional and I would recommend them for any marine insurance need."
We responded:
"Andy, thank you for your wonderful review of State Farm Agent Chrystal Fray’s Team! It is a pleasure to hear what a wonderful experience you have had with us! "
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Michele Morrison

January 15, 2026

5  out of  5
rating by Michele Morrison
"Christi was fast, efficient and very professional."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Peter Lynch

January 5, 2026

5  out of  5
rating by Peter Lynch
"This is a great insurance agency to work with for your insurance needs. They’re attentive and compassionate and treat you like a person instead of just another customer. We highly recommend this agency. If you are assigned Lindsey Goodwin you truly are in good hands!"
We responded:
"Thank you, Peter! It is definitely our aim to give you and all of our customers first class service. "
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Sheryle Handsome

December 30, 2025

5  out of  5
rating by Sheryle Handsome
"A+ as always! You guys are so quick to get things done and always so easy to work with!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Chrystal Fray"
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Trina Wesney

December 29, 2025

5  out of  5
rating by Trina Wesney
"EXCELLENT Company and Professional employees! Chrystal Fray- State Farm Insurance Agents has been my Insurance company for about 12 years now and I highly recommend them. Staff is knowledgeable, friendly, and approachable."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Chrystal Fray "
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Jameikka Drewery

December 16, 2025

5  out of  5
rating by Jameikka Drewery
"I have been a client of State Farm for many years and have never had any issues. Anytime I needed them. I was able to call and they assisted me right away. Great team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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theresa bredenbeck

December 10, 2025

5  out of  5
rating by theresa bredenbeck
"I have my auto and homeowners insurance with State Farm in Wilimington N C. My agent is always so helpful and informative on concerns with my policies. Thank you for making it such a pleasure to do business with State Farm. Theresa Bredenbeck"
We responded:
""Thank you so much for your kind words, Theresa! We're thrilled you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!" "
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Heather

December 8, 2025

5  out of  5
rating by Heather
"I had such a great experience with Chrystal Fray State Farm, especially working with Lindsey. She helped me set up all the insurance policies I needed when moving to a new state and made the entire process so easy. She even walked me through what I needed for my plates, driver’s license, and registration, which was incredibly helpful since I’m new to the area. Lindsey was personable and knowledgeable. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Splash Shia

December 4, 2025

5  out of  5
rating by Splash Shia
"Christi is so amazing! Her customer service is always spot on. She is very knowledgeable of her job. Her first time contact resolution is everything. I never have to call back simply because she gets the job done successfully and quickly the first time around. Thank you so much for having such a wonderful employee. It makes my life easier. -Tashia"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Walter Ocampo

December 3, 2025

5  out of  5
rating by Walter Ocampo
"Lindsey helped us save literally hundereds of dollars on our monthly bill. We are thankful for the outstanding service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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David Sessoms

December 3, 2025

5  out of  5
rating by David Sessoms
"I called today to get a simple renters policy and have an AMAZING conversation with Blake! After learning more in a small timeframe, I now have LOWER renters, personal property, life and auto insurance for my two vehicles!!!! If you need to have someone truly on your side, Blake is your guy!!! I am so impressed and very happy that I called and spoke with the VERY nice lady who encouraged me to talk to Blake!!! Thank you so much!!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Patricia Hollingsworth

December 2, 2025

5  out of  5
rating by Patricia Hollingsworth
"I have been a customer of Crystal’s State Farm insurance company for about five years now. They have assisted me in covering my home, additional riders for valuable home items, auto, and renters insurance. Crystal and her team (a special shout out to Christi!) always respond to any questions quickly and accurately. I feel very blessed knowing I have Crystal, Christi, and the rest of the crew handling such an important part of any car owner/homeowner/renter."
We responded:
"Thank you Patricia! We appreciate your business!"
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Roxanne Rudisill

December 1, 2025

5  out of  5
rating by Roxanne Rudisill
"Christi spent 30 minutes answering all my question and concerns. She was super helpful and patient. I do love that this team is always quick, friendly, and supportive! I definitely recommend!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"